Privacy Policy
Privacy Policy
At Chappy Co.,Ltd.(hereinafter referred to as "our company"), we value the importance of protecting your personal information. This policy applies to the personal information gathered from users on the online shopping site operated and managed by our company, "Wish-s-SH Official Online Shop" (hereinafter referred to as "this site"). This includes personal information as defined by the Act on the Protection of Personal Information (hereinafter referred to as "the Personal Information Protection Act") and device-related information. Our company is committed to adhering to the Personal Information Protection Act and ensuring the appropriate handling and protection of personal information in compliance with the following Privacy Policy (hereinafter referred to as "this Privacy Policy").
1. Company Information
Corporate Name: Chappy Co.,Ltd.
Address: 15-1 Ogorikoganemachi, Yamaguchi-shi, Yamaguchi, Japan
Representative: Tadataka Hiroishi
2. Definition of Personal Information
For the purposes of this Privacy Policy, “personal information” refers to information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act. This refers to information about a living individual that includes a name or other descriptions that enable identification of a specific individual (including information that can be easily cross-referenced with other data to identify an individual), or information containing personal identification codes.
3. Purposes of Use of Personal Information
Our company will use the personal information provided by our customers for the following purposes:
1. To register members on this site, authenticate personal identity during the use of this site, and for other customer information management purposes.
2. To provide services on this site, including shipping and delivery of products.
3. To invoice the costs for products and services.
4. To guide, respond to inquiries, and provide assistance related to the services on this site.
5. To inform about products, services, and other offerings from our company.
6. To take necessary actions in response to violations of the terms and conditions governing the use of this site’s services.
7. To notify of changes to the terms and conditions, and other important policies related to this site’s services.
8. To analyse browsing and purchasing history to deliver advertisements for new products or services tailored to individual preferences and interests.
9. To analyse browsing and purchasing history in order to create statistical data, such as usage trends, in a format that does not identify individuals, for purposes related to this site’s services.
10. To exercise rights and fulfil obligations under sales agency agreements between the company and sales agents handling this site’s products.
11. For other purposes related to those mentioned above.
4. Changes to the Purposes of Use of Personal Information
Our company may revise the purposes for which personal information is used within a scope reasonably recognized as relevant. If such changes occur, we will provide notice or announcement to our customers.
5. Restrictions on the Use of Personal Information
Our company will not handle personal information beyond the scope necessary to achieve the purposes of use without prior consent, except in cases permitted under the Personal Information Protection Act or other applicable laws and regulations. However, the following cases are exceptions:
1. When required by law.
2. When it is necessary to protect the life, body, or property of a person, and it is difficult to obtain the customer’s consent.
3. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the customer’s consent.
4. When it is necessary to cooperate with a national or local government agency, or an individual or entity commissioned by such agencies, in executing duties prescribed by law, and obtaining customer consent may hinder those duties.
6. Proper Acquisition of Personal Information
Our company will properly acquire personal information and will not obtain it through false or other fraudulent means.
7. Safety Management of Personal Information
Our company will take necessary and appropriate measures to ensure the safe management of personal information and to protect it from risks such as loss, damage, alteration, and leakage. We will also exercise necessary and appropriate supervision over our employees handling personal information. Furthermore, when outsourcing the handling of personal information in whole or in part, our company will exercise necessary and appropriate supervision to ensure the safe management of personal information by the subcontractor. For information about the safety management measures taken by our company, please contact us using the contact details listed in the “12. Contact Information” section.
8. Third-Party Provision
Our company will not provide personal information to third parties without prior customer consent, except in the cases described below. Provision of personal information in these cases does not fall under third-party provision as defined by law.
1. When personal information is provided in connection with outsourcing all or part of its handling within the scope necessary to achieve the purposes of use.
2. When personal information is provided following the succession of business due to mergers or other reasons.
3. When personal information is shared under the provisions of the Personal Information Protection Act.
9. Disclosure of Personal Information
Our company, upon receiving a request from a customer for the disclosure of personal information in accordance with the provisions of the Personal Information Protection Law, will promptly disclose such information to the customer after confirming that the request is made by the customer themselves. (If the requested personal information does not exist, we will notify the customer of that fact.) However, this does not apply in cases where our company is not obligated to disclose the information under the Personal Information Protection Law or other applicable laws and regulations. Please note that a processing fee of 770 Japanese Yen (including tax) per request will be charged for personal information disclosure.
10. Correction, Addition, or Deletion of Personal Information
If our company receives a request from a customer under the Personal Information Protection Act to correct, add, or delete (hereinafter referred to as “correction, etc.”) personal information because it is inaccurate, we will, after confirming that the request comes from the customer themselves, conduct the necessary investigation without delay and make corrections to the personal information within the scope necessary to achieve the purpose of use. We will then notify the customer of the results. (If a decision is made not to make the corrections, the customer will also be notified accordingly.) However, this does not apply where our company is not obligated to make corrections under the Personal Information Protection Act or other applicable laws and regulations.
11. Suspension of Use of Personal Information
If a customer requests the suspension or deletion (hereinafter referred to as "suspension, etc.") of their personal information pursuant to the provisions of the Personal Information Protection Law, on the grounds that the information has been handled beyond the scope of the disclosed purposes of use or was obtained through fraudulent or other improper means, and if it is determined that the request has merit, our company will promptly carry out the suspension, etc., of the personal information after confirming that the request is made by the customer themselves. We will then notify the customer of the action taken. However, this does not apply in cases where our company is not obligated to carry out such suspension, etc., under the Personal Information Protection Law or other applicable laws and regulations.
12. Contact Information
For requests related to disclosure, correction, and suspension of use, as well as for comments, questions, complaints, or other inquiries regarding the handling of personal information, please contact us using the contact details provided in the "Specified Commercial Transaction Law Disclosure" section of this site, or via the inquiry email address. (contact@wish-s-sh.jp)
13. Continuous Improvement
Our company will regularly review and improve the operational status of the handling of personal information. The Privacy Policy may be revised as necessary.
14. About Cookies
Our site uses cookies to enhance user convenience. Cookies are data written to the user’s device during a website visit, recording information such as pages visited and the date and time of access, and they allow for smoother site use upon future visits. Users can disable cookies through browser settings, but doing so may result in limited availability of certain services and features.
Additionally, our company uses cookies for service improvements and marketing through tools like the following, analysing site visit histories and individual data to optimize services:
1. Use of Google Analytics
Our company uses Google LLC's Google Analytics to understand user activity on the site. Google Analytics analyses site visit data through cookies, and the analysis may be used to improve services. This data does not identify individuals. Users can opt out of Google Analytics cookie usage and prevent data provision.
Google Analytics Terms of Service:
https://marketingplatform.google.com/about/analytics/terms/jp/
Google Policies and Terms: https://policies.google.com/technologies/partner-sites?hl=ja
Google Analytics Opt-out Add-on:
https://tools.google.com/dlpage/gaoptout?hl=ja
2. Use of Microsoft Clarity
To better understand user behaviour and improve services, we use Microsoft's Microsoft Clarity. This platform collects data such as heatmaps and session replays of user actions on the site, enabling analysis for product/service enhancements and marketing purposes. Cookies are used to collect site usage data, which does not identify individuals. Users can disable these cookies through browser settings. For further details, refer to Microsoft's Privacy Statement. (Please change your browser settings to disable cookies.)
Microsoft Privacy Statement: https://privacy.microsoft.com/ja-jp/privacystatement
At Chappy Co.,Ltd.(hereinafter referred to as "our company"), we value the importance of protecting your personal information. This policy applies to the personal information gathered from users on the online shopping site operated and managed by our company, "Wish-s-SH Official Online Shop" (hereinafter referred to as "this site"). This includes personal information as defined by the Act on the Protection of Personal Information (hereinafter referred to as "the Personal Information Protection Act") and device-related information. Our company is committed to adhering to the Personal Information Protection Act and ensuring the appropriate handling and protection of personal information in compliance with the following Privacy Policy (hereinafter referred to as "this Privacy Policy").
1. Company Information
Corporate Name: Chappy Co.,Ltd.
Address: 15-1 Ogorikoganemachi, Yamaguchi-shi, Yamaguchi, Japan
Representative: Tadataka Hiroishi
2. Definition of Personal Information
For the purposes of this Privacy Policy, “personal information” refers to information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act. This refers to information about a living individual that includes a name or other descriptions that enable identification of a specific individual (including information that can be easily cross-referenced with other data to identify an individual), or information containing personal identification codes.
3. Purposes of Use of Personal Information
Our company will use the personal information provided by our customers for the following purposes:
1. To register members on this site, authenticate personal identity during the use of this site, and for other customer information management purposes.
2. To provide services on this site, including shipping and delivery of products.
3. To invoice the costs for products and services.
4. To guide, respond to inquiries, and provide assistance related to the services on this site.
5. To inform about products, services, and other offerings from our company.
6. To take necessary actions in response to violations of the terms and conditions governing the use of this site’s services.
7. To notify of changes to the terms and conditions, and other important policies related to this site’s services.
8. To analyse browsing and purchasing history to deliver advertisements for new products or services tailored to individual preferences and interests.
9. To analyse browsing and purchasing history in order to create statistical data, such as usage trends, in a format that does not identify individuals, for purposes related to this site’s services.
10. To exercise rights and fulfil obligations under sales agency agreements between the company and sales agents handling this site’s products.
11. For other purposes related to those mentioned above.
4. Changes to the Purposes of Use of Personal Information
Our company may revise the purposes for which personal information is used within a scope reasonably recognized as relevant. If such changes occur, we will provide notice or announcement to our customers.
5. Restrictions on the Use of Personal Information
Our company will not handle personal information beyond the scope necessary to achieve the purposes of use without prior consent, except in cases permitted under the Personal Information Protection Act or other applicable laws and regulations. However, the following cases are exceptions:
1. When required by law.
2. When it is necessary to protect the life, body, or property of a person, and it is difficult to obtain the customer’s consent.
3. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the customer’s consent.
4. When it is necessary to cooperate with a national or local government agency, or an individual or entity commissioned by such agencies, in executing duties prescribed by law, and obtaining customer consent may hinder those duties.
6. Proper Acquisition of Personal Information
Our company will properly acquire personal information and will not obtain it through false or other fraudulent means.
7. Safety Management of Personal Information
Our company will take necessary and appropriate measures to ensure the safe management of personal information and to protect it from risks such as loss, damage, alteration, and leakage. We will also exercise necessary and appropriate supervision over our employees handling personal information. Furthermore, when outsourcing the handling of personal information in whole or in part, our company will exercise necessary and appropriate supervision to ensure the safe management of personal information by the subcontractor. For information about the safety management measures taken by our company, please contact us using the contact details listed in the “12. Contact Information” section.
8. Third-Party Provision
Our company will not provide personal information to third parties without prior customer consent, except in the cases described below. Provision of personal information in these cases does not fall under third-party provision as defined by law.
1. When personal information is provided in connection with outsourcing all or part of its handling within the scope necessary to achieve the purposes of use.
2. When personal information is provided following the succession of business due to mergers or other reasons.
3. When personal information is shared under the provisions of the Personal Information Protection Act.
9. Disclosure of Personal Information
Our company, upon receiving a request from a customer for the disclosure of personal information in accordance with the provisions of the Personal Information Protection Law, will promptly disclose such information to the customer after confirming that the request is made by the customer themselves. (If the requested personal information does not exist, we will notify the customer of that fact.) However, this does not apply in cases where our company is not obligated to disclose the information under the Personal Information Protection Law or other applicable laws and regulations. Please note that a processing fee of 770 Japanese Yen (including tax) per request will be charged for personal information disclosure.
10. Correction, Addition, or Deletion of Personal Information
If our company receives a request from a customer under the Personal Information Protection Act to correct, add, or delete (hereinafter referred to as “correction, etc.”) personal information because it is inaccurate, we will, after confirming that the request comes from the customer themselves, conduct the necessary investigation without delay and make corrections to the personal information within the scope necessary to achieve the purpose of use. We will then notify the customer of the results. (If a decision is made not to make the corrections, the customer will also be notified accordingly.) However, this does not apply where our company is not obligated to make corrections under the Personal Information Protection Act or other applicable laws and regulations.
11. Suspension of Use of Personal Information
If a customer requests the suspension or deletion (hereinafter referred to as "suspension, etc.") of their personal information pursuant to the provisions of the Personal Information Protection Law, on the grounds that the information has been handled beyond the scope of the disclosed purposes of use or was obtained through fraudulent or other improper means, and if it is determined that the request has merit, our company will promptly carry out the suspension, etc., of the personal information after confirming that the request is made by the customer themselves. We will then notify the customer of the action taken. However, this does not apply in cases where our company is not obligated to carry out such suspension, etc., under the Personal Information Protection Law or other applicable laws and regulations.
12. Contact Information
For requests related to disclosure, correction, and suspension of use, as well as for comments, questions, complaints, or other inquiries regarding the handling of personal information, please contact us using the contact details provided in the "Specified Commercial Transaction Law Disclosure" section of this site, or via the inquiry email address. (contact@wish-s-sh.jp)
13. Continuous Improvement
Our company will regularly review and improve the operational status of the handling of personal information. The Privacy Policy may be revised as necessary.
14. About Cookies
Our site uses cookies to enhance user convenience. Cookies are data written to the user’s device during a website visit, recording information such as pages visited and the date and time of access, and they allow for smoother site use upon future visits. Users can disable cookies through browser settings, but doing so may result in limited availability of certain services and features.
Additionally, our company uses cookies for service improvements and marketing through tools like the following, analysing site visit histories and individual data to optimize services:
1. Use of Google Analytics
Our company uses Google LLC's Google Analytics to understand user activity on the site. Google Analytics analyses site visit data through cookies, and the analysis may be used to improve services. This data does not identify individuals. Users can opt out of Google Analytics cookie usage and prevent data provision.
Google Analytics Terms of Service:
https://marketingplatform.google.com/about/analytics/terms/jp/
Google Policies and Terms: https://policies.google.com/technologies/partner-sites?hl=ja
Google Analytics Opt-out Add-on:
https://tools.google.com/dlpage/gaoptout?hl=ja
2. Use of Microsoft Clarity
To better understand user behaviour and improve services, we use Microsoft's Microsoft Clarity. This platform collects data such as heatmaps and session replays of user actions on the site, enabling analysis for product/service enhancements and marketing purposes. Cookies are used to collect site usage data, which does not identify individuals. Users can disable these cookies through browser settings. For further details, refer to Microsoft's Privacy Statement. (Please change your browser settings to disable cookies.)
Microsoft Privacy Statement: https://privacy.microsoft.com/ja-jp/privacystatement
